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Small Business VoIP Phone Systems

Unified Communications for an Intelligent Future

A business is at its best when it unifies all communications channels by integrating seamlessly across all platforms. For example, your business probably communicates in a number of ways: Phone calls, video conferencing, instant messaging, Chat, email, SMS, fax – the list goes on and on.

A Unified Communication solution brings together all the ways your business communicates and lets them “talk” to each other so they can work together in one system – making your business much more efficient. When you combine business communications, mobility and the cloud, something special happens: borders disappear, costs go down and productivity increases. And that is our hope for you and your business!!


  • RingCentral
  • 8×8 Communication
  • Star2Star Communications

Leaders in Cloud Based Unified Communications Solutions


A Unified Communications solution combines the following great features for a far more effective and seamless communications:


  • Business phone system
  • Voicemail
  • Instant message
  • Chat
  • Fax
  • Conference call bridge
  • Video conferencing
  • IVR / Auto Attendants
  • Find Me, Follow Me
  • Mobility / Mobile Apps
Unified Communications Illustration

A Unified Communication solution can also integrate with:


  • Email
  • web applications
  • social media
  • Business tools like your customer relationship management (CRM) software


polycom VVX 611 VOIP Phone

With Unified Communications, all of your communications are under one “roof” making it easier to share information, which makes your business smarter and more productive.


It’s been happening in businesses around the world through the power of cloud communications. If this sounds interesting to you and your business then it’s time to consider Don Web Solutions to move your voice, collaboration and customer services to the cloud.

At Don Web Solutions, we rely on our expertise in installing, configuring and Deploying VoIP Solutions Ranging from Ring Central, 8×8 Communications and Star2Star Communications. Find the best fit for your company and culture by consulting with a certified technicians. The choices are vast, but with Don Web Solutions as your VoIP provider, you’ll find we offer a competitive package and excellent customer support to keep your system up and running at all times. At Don Web Solutions, you enjoy one-stop shopping for all of your Web, Mobile business VoIP phone systems, Internet Marketing and Search Engine Optimization Services.. With us, you rely on a trusted company to take care of the complex challenges for every technical facet of your business

Contact us for more information about our VoIP for business services to meet your everyday needs in the office, remotely, or across locations.

VoIP Phone Systems to Power Your Business

Call (510) 314-3172 for a Consultation Today!


What terms do you need to know when looking at UC solutions?

Before you go out and start looking for a new Unified Communications solution for your business, there are a few things to know in order to avoid confusion when you’re talking to tech vendors. Understanding these basic industry terms is essential for evaluating your options and determining what your business really needs.

So here are the top terms you’re likely to see when shopping for a new phone system:


An Application Programming Interface (API) allows you to customize your phone system, and therefore may be one of the most important features to consider in your next phone system.

An API allows a software developer to extend the functionality of your phone system by integrating it with other third-party business applications, such as your preferred CRM software like Salesforce or SugarCRM.

Ultimately, this means you can increase employee productivity, improve customer service, and get more life out of your phone system investment.

The term BYOD is slang term that has been modified to one of the hottest trends, and biggest IT challenges, in business communications.

Let’s say your company’s sales director is attached to his/her iPhone, but several of your engineers prefer using their Android phones – and they all want to use the devices for both personal and work use.

No problem! The days of issuing a dedicated corporate mobile device are over.

Modern UC solutions can securely operate across a variety of mobile platforms, tablets, and even home phones. This mobile flexibility enables your team to access business-critical applications from their preferred personal devices.

When you’re able to integrate with your team’s favorite gadgets, it helps work become more flexible and productivity goes up.

Plus, your employees will appreciate not having to carry around multiple cell phones or other devices, while you save on technology costs.

Voice over Internet Protocol (VoIP) is the transmission of phone calls over the Internet, instead of using traditional telephone landlines.

VoIP (typically pronounced “voyp”) is more affordable, especially for international and other long-distance calls. It also allows businesses to reduce their IT infrastructure by eliminating the need to maintain separate voice and data networks.

As mentioned above, think of Unified Communications (or UC) as a phone system on steroids.

Just like your smart phone is a single device that performs many functions, a UC solution combines your:

  • Business phone system
  • IVR
  • Voicemail
  • Instant message
  • Chat
  • Fax
  • Conference call bridge
  • Video conferencing
  • Find me / Follow me
  • And more…

It can also integrate with:

  • Email
  • web applications
  • social media
  • Business tools like your customer relationship management (CRM) system.

Interactive Voice Response, or IVR, might also be referred to as an “Automated Attendant,” and it’s one of the most popular phone system features today.

When you call a business and an automated attendant answers:

“Thank you for calling ABC Distributing. If you know your party’s extension, you may dial it at any time, or press “0” to speak to an operator.”

That’s an IVR.

This phone system feature saves you money by handling repetitive tasks that would otherwise take the time and attention of a human. Just think about how much you could increase office productivity simply by eliminating the need to answer and transfer calls.

The term “PBX” stands for Private Branch Exchange. A PBX is simply a phone system for your business.

A PBX takes in all of the calls your office receives from the outside world and directs them to your various employees’ desks. Therefore it eliminates the cost of leasing multiple phone lines from a telephone company.

A PBX also connects the calls from one employee to another within your office, so you don’t need an outside telephone line for internal calls, which saves even more on your monthly phone bill.


VoIP Solutions provided by Don Web Solutions